Banish the thought that smart phones reduce stress levels. Whilst they do help people keep on top of their work load, new research has found smart phones are stressful because people get caught up in compulsively checking for new messages, alerts and updates.
Psychologist Richard Balding, from the University of Worcester, presents the findings from this study today, Thursday 12 January 2012, at the British Psychological Society’s Division of Occupational Psychology Conference, Crowne Plaza Hotel, Chester.
The study found that stress was associated with the personal use of smart phones but not with work. In particular, a relationship was found between stress and the amount of times the phone was checked, with the most stressed amongst us experiencing ‘phantom’ vibrations when in fact there have been no alerts.
A questionnaire and a psychometric stress check were administered to over 100 participants including university students and employees from a range of occupations including retail and the public sector.
The study established the existence of a helpful-stressful cycle; it found that a device is typically acquired to help an individual manage their work load. However, once the individual starts to use their smart phone the work load management benefits are displaced by the pressure to keep abreast with their new expanded virtual social life. The more an individual becomes stressed and worried the more compulsive behaviours such as checking will occur.
Richard Balding advises organisations to consider this problem seriously, “Smart phone use is increasing at a rapid rate and we are likely to see an associated increase in stress from social networking. Organisations will not flourish if their employees are stressed, irrespective of the source of stress, so it is in their interest to encourage their employees to switch their phones off; cut the number of work emails sent out of hours, reduce people’s temptation to check their devices.”
